RETURN & REFUND POLICY - Store Cloths

Warranty and Returns

At Storecloths, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to be carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can find you a good solution. We are here to help! Please feel free to contact us if you have any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

Return Policy

Your item is eligible for return if at least one or more cases listed below happens:

+ The printed image is not clear.

+ The printed image is not in the center of the shirt.

+ Package received wrongly against the order.

+ Damaged due to delivery: torn, dirty…

+ The order is not in the right size, color or style compared to the order.

+ Other mistakes caused by us…

If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. Storecloth will refund or exchange an item when the issue is verified to be correct.

Return address: 1371 Oakland Rd, San Jose, California 95112 United States

Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.

Refunds Policy

When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.

Your refund will be issued to the same credit card or original method of payment that you used to order.

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at storecloths.ads@gmail.com

Exchanges

All products go through a quality control check before being sent to you – But just in case read below!
If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.